These terms and conditions of sale apply to all offers proposed by Fine Art France, all orders placed by you and all agreements entered into between us in connection with the products and services offered on this site.
We are committed to offering quality products and guarantee 100% satisfaction.
Incorrect or damaged items (Photo Return)
If we send you an incorrect item or a damaged item arrives to you, simply send us a digital photo of the item and its packaging to firstname.lastname@example.org. In the body of your email, please indicate the order number as well as the shipping or item reference. Then briefly describe the reason for the return. Finally, specify whether you want a replacement or a refund. Please send your request within 30 days of receipt of the article. Your request will be processed within 48 hours and you will receive an email informing you that a replacement or refund is underway. If you have chosen a refund, you will be refunded the price of the item and the shipping costs.
To return an item, please put it back in the original packaging (tube or box) and complete the return form found on the back of the packing slip included in your order. Also inform us of your intention to return the item by sending us a message by mail, fax or email. Please specify your name, postal address, email address, telephone number, order number, shipping and/or item reference. You can also mention the reason for the return.
We remind you that you must pay for the return of the goods. We strongly encourage you to return your item by a tracking method. If you return an item that cannot be shipped by mail, you are still responsible for the cost of returning it.
We reserve the right to refuse or cancel any order. In this case, we guarantee only the reimbursement of any sum already paid for the payment of this order.
Description of products
We try to describe the products we offer as precisely as possible. However, we do not warrant that the product descriptions or other content of the website are accurate, complete, reliable, up-to-date or error-free. If a product that we offer and that you purchase is different from its description, your only option is to return it without having used it for a proper replacement, refund or credit note.
Disclaimer of Liability
We are not responsible for any financial loss (including but not limited to the cost of any replacement purchase) that may occur due to late arrival or lack of availability or conformity of the product.
Amendment and Autonomy of Provisions
Fine Art France
N° Siret: 417802352 00027